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COVID-19 Update (August 9, 2021): Our appointment policies have changed: 1. We are slowly starting to allow clients into the building for veterinarian appointments only. Appointments scheduled with the Registered Veterinary Technicians will still be treated as a curbside appointment to limit traffic flow into the clinic. 2. We still have a our locked door policy in place. Food and prescription pick ups can still come to our designated pick up window. 3. We ask that you still call the clinic when you arrive to your appointment to inform reception that you are here. You will be instructed to wait in your vehicle until you are informed a room is ready for you. 4. There is a limit of only one person allowed in the clinic during appointments. If you have young children that cannot be left unattended please inform reception and we will be able to accommodate a curbside appointment for you (ie. one of our staff members will assist while you wait in your vehicle during the appointment). 5. Masks are mandatory when inside the clinic. If you are unable to wear a mask we will be able to accommodate a curbside appointment for you. Please sanitize your hands upon entry of the clinic. 6. We ask that when you are here for your appointment that you remain in your designated exam room until you are instructed to leave. 7. COVID-19 screening protocols will be put in place. If you answer yes to any of the questions, we will be able to accommodate a curbside appointment for you. Exciting news! The Emergency Clinic of Waterloo Region is offering emergency services 24/7.  We are now able to start scheduling routine vaccination appointments. This means that we will be having to work back and get all pets in that were due in March/April/May for their vaccinations. Please expect a delay in scheduling as we try to work through this back log!
Calling or emailing to schedule is recommended 3-4 weeks in advance. Pets that are due for their Rabies vaccines will continue to be prioritized as we need to ensure that is kept up to date. We will also not be able to schedule in pets earlier than their vaccine due date to accommodate those that are overdue. Thank you for your patience and understanding! Have a fantastic weekend We have been getting a lot of phone calls lately regarding ticks. If you happen to find a tick on your pet please do not panic! Removing a tick can easily be done at home using a pair of tweezers. If you don't end up getting the entire tick out and there are mouth parts remaining in the skin, don't panic. In most cases the body can naturally push it out eventually, much like a splinter. Monitor the area, keep it clean and dry. Contact us if you are concerned. The following link has a lot of really helpful information geared toward client education on anything you need to know about ticks. There are videos and FAQ on things such as how to properly remove a tick and how to identify one. https://ticktalkcanada.com/ If you have any questions please contact us via email. Just a friendly reminder: If you are needing tick prevention or any other medication refills/ food orders our preferred method of contact at this time is via EMAIL. Our phone lines are overwhelmingly busy at this time due to our COVID-19 protocols. We are trying to make sure that the phone lines are open to receiving incoming calls from clients with scheduled appointments and order pick ups. Thank you to all of our valued clients for being so understanding during this difficult time.  Due to the current state of emergency in the province, it is necessary to change some of our regular clinic policies. Our goal is to keep everyone, including the clinic staff and clients, healthy and therefore enable us to remain open to care for your pets during this time.
Our clinic hours will be from 8am to 5pm Monday to Friday. Appointment availability will be prioritized for pets that are ill, have had an injury, or experiencing and emergency. Please call us at 519-622-6988 so we can triage your request for an appointment. Our doors will be locked. We are asking clients to follow the following protocol:
If you would prefer to reschedule your pet's appointment, please call or email the clinic at info@mainstreetanimalhospital.ca Prescriptions: We recommend you call to pre order any prescriptions and expect a 24-48 hour wait for refills. Please call us from your car when you have arrived at the clinic and we will deliver it to your car. It would be appreciated if you could prepay for your prescriptions. Food Sales: in regards to food sales, our supplier is experiencing a much larger demand for food orders, deliveries are taking 3-5 business days to arrive. We recommend you call to pre order food and pay for it over the phone by credit card to increase efficiency when you arrive at the clinic. Call us when you arrive at the clinic and we will deliver the food to your car. Thank you for your understanding during these difficult times. Hopefully if we work together, we can keep everyone safe and healthy. If you have any questions, please call us at 519-622-6988. An update to our COVID-19 protocol:
-We are currently trying to reschedule all non urgent appointments for 14 days out to be able to see urgent cases and decrease traffic in the clinic. This is for the safety of our staff and our clients. -If you have an appointment with us that cannot wait, we ask that only 1 person attend the appointment with the pet. -If you have travelled outside of Canada in the last 2 weeks, are unwell or have been in contact with someone who has travelled/is unwell please consider rescheduling if possible or having someone who has not been in contact with you bring your pet in. If this is not possible, we can discuss with you over the phone/email how best to proceed. -It is recommend wherever possible to pay with debit or credit rather than cash. -We are seeing further delays in food orders, if you are getting low please let us know. We can continue to take prescription orders but please allow 48 hours. Thank you for helping us to stop the spread! Main Street Animal Hospital Currently our food supplier is facing a much larger demand for food orders than usual due to pet owners stocking up during this time. Because of this, they have notified us that food orders will be delayed by about 3-5 business days.
This means we are not able to get food in as quickly for our clients. **We need to suspend all non-client food sales for the time being to ensure we have the food our patients need (especially those who require specialized diets).** If you purchase food from us but have a regular veterinary clinic, we recommend you contact them to purchase food for the time being. For our established clients, please be aware there will be delays in getting your pet's food in, please allow 3-5 business days and call in to make sure we have the food you need. Thank you for your patience and understanding during this time, Main Street Animal Hospital As a health care provider, Main Street Animal Hospital shares in the increasing global concern about COVID-19. We want you to know we are taking the situation very seriously. As doctors, we rely on information which is scientifically proven and medically backed and, accordingly, are closely monitoring and adhering to the advice given by public health officials.
Our commitment to putting the health and safety of our patients and staff first is unwavering. We have always taken pride in the cleanliness of our clinic and, as an extra precautionary measure, are: • Increasing the frequency of sanitation processes • Introducing sanitization protocols to all clinic touchpoints including, but not limited to, door handles, desks, display units, and payment terminals • Imposing mandatory self-quarantine for all Main Street Animal Hospital staff and Veterinarians who have travelled outside of Canada • Inserting sanitizer dispensers • Removing all magazines from our waiting rooms If you have an upcoming appointment and are experiencing a fever, cough, difficulty breathing, or have travelled or been in contact with individuals who have travelled outside of Canada, we request that for everyone’s safety you contact our team to reschedule your appointment (if the appointment is urgent, we can discuss with you how best to proceed). As the situation continues to evolve, please be assured that we will be constantly reassessing and adapting our processes to adhere to the latest updates and health guidelines. If you have any questions and/or concerns, you can email us at: info@mainstreetanimalhospital.ca. Sincerely, Main Street Animal Hospital Winter, Spring, Summer, and Fall: “Tick season can be every season!” Did you know that ticks can be active throughout the year, as soon as the temperatures reach 4°C? March is tick awareness month, talk to us today about prevention for your pet! #yourvetknowsticks #tickseasoncanbeeveryseason #NTAM https://ticktalkcanada.com/seasonality-of-ticks/  |
